OUR SERVICE PROMISE TO YOU

WE WILL LISTEN

• We respect you, our customers and value your feedback
• We will be the 1st choice for trade professionals, staying connected with your needs
• We provide prompt and efficient customer service

WE WILL OFFER YOU OUR BEST

• We offer the total coatings solution for all architectural applications
• We continuously look for new products and innovations to make your job easier
• We aim to always offer you the best product for the job at a competitive price

WE WILL ALWAYS HELP

• We give you the best customer service and advice available
• We listen and discuss all your requirements before making recommendations
• We can arrange technical advice within 24hrs for specialist enquiries

WE WILL MAKE IT HAPPEN

• Whether an enquiry on a product, an order in store or online, we handle your query from start to finish
• Orders placed before 1pm will be delivered the next day*
• We keep you fully updated on all enquiries or orders

WE WILL GET TO KNOW YOU

• We introduce ourselves using first names, you can always rely on a friendly face instore!
• We answer phones with a smile and reply to emails in a timely and professional manner
• We return any missed calls and messages in the same working day

WE WILL CONSTANTLY IMPROVE

• We want to hear your feedback so we can continuously progress our service to you
• If your chosen product is out of stock, we will source it from another branch or offer a suitable alternative
• All online orders receive confirmation from store within 1hr

*Trade Elite Customers will receive prioritised next day deliveries if orders placed before 4pm.